Terms and conditions
An invoice may be issues only to the person/firm who bought the tickets on-line.
In order to buy a ticket for an event at the Philharmonic, you should:
1.enter the subpage of a given event,
2. click the TICKETS icon,
3. click the BUY icon,
4. choose a seat in the given hall,
5. choose the ticket type: normal or discounted, and click the CHOOSE icon,
6. click the NEXT icon,
7. fill in the personal data form,
8. get the instructions from przelewy24.pl from the electronic mail address provided in the personal data form,
9. make the payment,
10. receive the ticket in the PDF form at the electronic mail address provided in the personal data form.
RETURNS AND COMPLAINTS:
1. A ticket bought on-line does not entitle you to a refund or to exchange it for another, with the exception of cancelling the event.
2. The lack of such options is regulated by the Act of 2nd March 2000 “On the protection of some consumer rights and on the liability for the damage caused by a dangerous product” (Journal of Laws Dz. U. 2000, No 22 item 271, as amended).
3. If an event is cancelled, the Philharmonic will return the money to the bank account or a credit card with which the payment was made.
4. If an event is cancelled, information concerning the returns may be obtained via telephone: (+48) 91 431 07 20 or electronic mail: kasa@filharmonia.szczecin.pl.
5. In case of complaints, please contact the telephone number (+48) 91 431 07 20 or write an e-mail: kasa@filharmonia.szczecin.pl. The complaint handling time: 7 working days from the moment of its filing.
